Remote technical assistance
Join a guided session when requested by support so a technician can help you investigate a configuration or software issue.
Luchismart Support Centre
Expert help. Without the wait.
Connect with our team for guided remote assistance with your Luchismart solution. When a support representative asks you to join a session, use the secure support panel below and follow their instructions.
Only join a session you have arranged with an authorised Luchismart support representative.
Support that moves with you
Get the right help for your setup
Whether you manage access control, attendance, or property operations, our support resources help you get to the right next step.
Helpdesk requests
Submit an issue and share the relevant product, device, error message, and business impact through the Luchismart helpdesk.
Mobile access guidance
For supported workflows on the Luchismart GO App, include your device type and the step where you need assistance when contacting support.
Connect with support
Join your remote support session
Have your session key ready if your support representative has provided one. Use the embedded Zoho Assist panel to proceed.
Before you connect
A smooth support session starts with a few simple checks:
- Contact Luchismart support and explain the issue you are experiencing.
- Keep your session key or invitation details available.
- Save any important work and close information you do not need to share.
- Approve remote access only when you understand the request and trust the technician.
Need to raise a ticket first? Use the Luchismart Helpdesk.
Remote assistance portalEnter your session details in the panel below.
For your security, never share passwords or one-time verification codes. End the session if an unexpected person requests access.
A simple processSTEP 01 STEP 02 STEP 03
How remote support works
Follow these steps to help our team understand the problem and provide focused assistance.
Describe the issue
Tell support which Luchismart product or workflow is affected and what you were doing when the issue appeared.
Get your session details
Wait for an authorised representative to guide you and provide the session information needed to connect.
Connect and verify
Join through the panel, confirm the technician's identity, and remain present while the support session is active.
Quick answers
Remote support FAQs
Helpful information before you connect with the Luchismart support team.
How do I start a remote support session?
Contact Luchismart support first. When a representative asks you to connect and provides the required session details, use the remote assistance panel on this page.
Do I need a session key?
If the support workflow requests a session key, keep the key provided by your authorised representative ready and follow the instructions in the embedded Zoho Assist panel.
What if the support panel does not load?
Check your internet connection and reload the page. If the panel remains unavailable, open the Luchismart Helpdesk and describe the issue.
Can support help with Luchismart GO App questions?
Yes, you can raise questions about supported Luchismart GO App workflows through the helpdesk. Include your phone model, operating system, and the step where you need help, but do not include your password or verification codes.
Is remote access always required?
No. Some issues can be handled through helpdesk guidance. Remote access should be used only when it is needed and arranged with an authorised support representative.
What information should I provide when reporting a problem?
Include the product or device involved, a clear description of the issue, the time it occurred, any error message, and the steps you have already tried. Avoid sharing sensitive credentials.
Still need assistance?
Send your issue to the Luchismart helpdesk and our team can guide you on the next step.