Tenant onboarding
Guide prospective and incoming tenants through registration steps, document collection and the information they need before move-in.
Conversational automation · Smart properties
Meet the Luchismart AI Chatbot
Turn routine property enquiries into smoother experiences. Help tenants, residents and guests find answers, start onboarding, request services and navigate bookings—with an AI assistant designed for real estate and hospitality workflows.
Tenant onboardingGuest supportKYC workflowsProperty enquiries
Luchismart Assistant Ready to help
Welcome! I can help you with property information, onboarding steps or a guest request. What would you like to do?
I need the check-in information for my booking.
I can guide you to the relevant check-in details and help you find the next step. For account-specific information, I may need to verify your booking.
Example conversation · Illustrative UI
Property teamsTenant and resident support
HospitalityGuest assistance workflows
Connected ecosystemProperty and access tools
Human oversightEscalate complex requests
One assistant, many workflows
Less repetitive work. More responsive service.
Give people a clear way to ask questions and initiate common tasks while your team keeps control of policies, approvals and exceptions.
KYC and verification workflows
Help users understand verification requirements and move through configured identity-check steps. Final verification depends on the connected tools and your review policy.
Bookings and enquiries
Respond to common questions about availability, reservations and property information, with booking or payment actions subject to your configured integrations.
Guest concierge
Make it easier for guests to find check-in guidance, Wi-Fi information, amenities, check-out instructions and service-request channels.
Maintenance and service requests
Collect the details of routine issues and route requests to the appropriate team or workflow for follow-up.
Visitor and access enquiries
Assist with visitor instructions and access-related questions while sensitive access decisions remain governed by your security rules.
Built for property operations
A conversational layer for your smart-property ecosystem
The Luchismart AI Chatbot is designed to help real estate businesses, estate managers, hotels and shortlet operators handle frequent questions and guide users through common processes.
- Offer a consistent first response to common tenant and guest questions.
- Guide users through onboarding and information-gathering steps.
- Connect workflows to property and access platforms where integrations are configured.
- Keep staff involved in approvals, unusual cases and sensitive decisions.
Designed for real-world teams
Who can use the Luchismart AI Chatbot?
Adapt conversational support to the questions and workflows that take up time across your operation.
Real estate and property managers
Support rent-related enquiries, property information, onboarding questions, service requests and resident communications.
Estates and gated communities
Help residents understand visitor procedures, announcements and the correct channels for access or security requests.
Hotels and shortlet operators
Provide an accessible source for guest FAQs, check-in guidance, amenities and common service requests.
Facility management teams
Structure incoming maintenance reports and route requests to staff or existing service workflows.
Co-working and managed spaces
Answer recurring questions about facilities, access procedures, bookings and support contacts.
Customer service teams
Reduce repetitive first-line responses and give staff more time for complex or high-priority interactions.
Simple operational flow
How it works
Exact actions depend on your selected channels, integrations, permissions and configured business rules.
A user starts a conversation
A tenant, resident, guest or staff member asks a question through an enabled channel, such as a website or supported messaging integration.
The assistant interprets the request
The chatbot uses its configured information and workflow rules to provide a response, request missing details or guide the user to the next step.
The workflow continues
Where supported integrations and permissions are configured, information can be routed to the relevant system or team for action and follow-up.
Connected property technology
Works alongside Luchismart solutions
Bring conversational support closer to the systems that manage property operations, entry and resident experiences. Confirm the specific integration scope during solution design.
Prop+Property management, tenant workflows and operational records.
EstatePlusEstate entrance and visitor-access operations.
VisualProSmart access and supported security-device workflows.
Luchismart AccessCloud-based access management and access activity workflows.
Luchismart GO AppMobile experience for supported user and access workflows.
Web channelsWebsite-based information and support experiences.
Messaging channelsAvailability depends on the messaging integrations configured for your deployment.
Third-party toolsDiscuss APIs, booking tools and payment connections during scoping.
Flexible deployment
Choose a scope that fits your operation
We do not display fixed prices here because requirements vary by property, workflow, integrations and deployment scope.
Starter
For smaller properties that want to begin with common enquiries and basic onboarding guidance.
- Defined FAQ and response scope
- Core enquiry workflows
- Deployment requirements review
Business
For estates, property managers, hotels and shortlet operators with multiple recurring workflows.
- Broader workflow discovery
- Property operations alignment
- Integration scoping
Enterprise
For larger or multi-site deployments requiring tailored integrations and governance.
- Requirements and access review
- Integration and escalation planning
- Deployment-specific configuration
Frequently asked questions
Understand the AI Chatbot
Answers to common questions about use cases, integrations and deployment.
What is the Luchismart AI Chatbot?
It is a virtual assistant designed to help real estate, estate and hospitality teams handle enquiries, onboarding steps, bookings and routine tenant or guest requests.
Who can use the Luchismart AI Chatbot?
Property managers, facility managers, estate operators, hotels and shortlet businesses can use it to support customer communication and repeatable workflows.
Can it connect with Prop+ and EstatePlus?
The chatbot is designed to complement the Luchismart ecosystem. The precise functions available depend on the integration and configuration agreed for your deployment.
Can it automate KYC and tenant onboarding?
It can guide users through configured onboarding and information-collection steps. Identity verification, approval and access decisions should follow your organisation's security, privacy and review requirements.
How much does it cost?
Pricing depends on the scope, channels, workflows, integration requirements and property needs. Request a quotation to discuss the appropriate configuration.
Does it replace the customer service team?
No. It can assist with routine questions and repeatable workflows, while staff remain important for exceptions, approvals and sensitive decisions.
Is Luchismart GO App part of the solution?
The Luchismart GO App is part of the broader mobile ecosystem for supported workflows. Ask the Luchismart team to confirm which app capabilities and integrations fit your intended deployment.
Start with your use case
Make property support feel effortless.
Tell us about your property, guest journey or tenant workflow. Our team can help define a practical chatbot scope and the integrations required.