CUSTOMER LEARNING
01 / ACCESS
Luchismart Access: Administrator Essentials
Understand core administration workflows, user permissions, access schedules and activity records.
OFFICIAL LEARNING & ENABLEMENT
Build expertise.
Deliver smarter.
Practical product learning, implementation guidance and partner resources for the people building safer, smarter connected spaces with Luchismart.
Learn at your paceCustomer and partner pathwaysPractical resources
LUCHISMARTACADEMYLEARN · BUILD · DELIVER
Product learningUnderstand the platform↗
Partner enablementPrepare for real projects↗
Build capabilityLearn with confidence
A clearer path from learning to delivery.
ACCESS CONTROL✳PROPERTY OPERATIONS✳IMPLEMENTATION✳PARTNER SUCCESS
WELCOME TO THE ACADEMY
Knowledge that moves
projects forward.
Luchismart Academy is the learning destination for customers, property teams, installers and implementation partners working with Luchismart solutions.
Explore product fundamentals, operating workflows, implementation practices and customer onboarding guidance. Start with the knowledge you need today and build towards more advanced technical capability as your role grows.
Continue to the learning portal ↗ CHOOSE YOUR PATH
Learning for every role.
Find a pathway that matches the work you do—from daily platform use to professional project delivery.
01
Customers & operators
Learn the everyday workflows that help your team use Luchismart confidently.
Explore user training ↗02
Installers & integrators
Build knowledge around project preparation, configuration, testing and handover.
Explore technical learning ↗03
Resellers & partners
Understand the portfolio, position solutions and prepare for customer engagements.
Explore partner resources ↗ LEARNING CATALOGUE
Explore the course library.
Start with product essentials or explore structured technical learning. Course availability may depend on your portal access and programme.
CUSTOMER LEARNING
02 / ESTATE
EstatePlus: Estate Operations
Explore resident and visitor workflows, access operations and day-to-day estate administration.
CUSTOMER LEARNING
03 / PROPERTY
Prop+: Property Management Essentials
Learn the foundations of property setup, tenant administration, billing and supported utility workflows.
CUSTOMER LEARNING
04 / VISUALPRO
VisualPro: Connected Property Operations
Review guest onboarding, supported smart-device workflows and connected-property operations.
CUSTOMER LEARNING
05 / BI OLOCK
Biolock: User Essentials
Review supported access methods, user administration and routine care for compatible installations.
TECHNICAL PATHWAY
06 / IMPLEMENT
Installer Foundation: Project Delivery
Build a repeatable approach to site readiness, installation coordination, commissioning and handover.
TECHNICAL PATHWAY
07 / SPECIALIST
Access Specialist: Configuration & Troubleshooting
Develop structured diagnostic habits, integration checks and technical reporting practices.
PARTNER ENABLEMENT
08 / PARTNER
Partner Enablement: Portfolio & Solution Design
Learn how to understand customer needs, map use cases and prepare for effective solution conversations.
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About course availability
This catalogue presents the planned Luchismart learning pathways. Published lessons, enrolment rules, fees and assessments are controlled in the learning portal and may vary by learner access.
KNOWLEDGE & FIELD GUIDES
Useful knowledge.
Ready when you need it.
Use these starter guides to prepare for training, plan a deployment and make customer handovers more consistent.
Site Survey & Project Readiness
A structured starting point for gathering requirements and identifying items that need confirmation before deployment.
Commissioning & Handover Checklist
Organise functional checks, documentation, user orientation and acceptance sign-off.
Good Practice for User Permissions
Practical principles for assigning access responsibly and reviewing permissions over time.
Customer Onboarding Playbook
A consistent sequence for preparing administrators, explaining workflows and handing over support information.
A Structured Troubleshooting Approach
How to collect symptoms, check basic conditions, document findings and escalate clearly.
Customer Training Session Planner
Prepare an agenda, training environment, practice tasks and follow-up actions for a customer session.
Why Deployment Documentation Matters
Build a useful record of configuration, decisions, tests, open items and customer approvals.
Partner Delivery & Support Essentials
Clarify the partner role, customer communication, support boundaries and escalation information.
A PRACTICAL LEARNING JOURNEY
Learn it. Apply it.
Deliver with confidence.
Training works best when it connects product knowledge with real responsibilities. Use the academy to prepare, practise, check understanding and keep project records consistent.
Go to learning portal ↗01↘
Learn the fundamentals
Start with the product, role and workflow that match your responsibilities.
02↘
Practise with a guide
Use demonstrations, checklists and approved training environments.
03↘
Check your understanding
Complete the available knowledge checks and practical activities.
04✓
Support the customer
Apply approved procedures, document the work and escalate issues appropriately.
FOR THE LUCHISMART PARTNER NETWORK
Better prepared partners.
Better project outcomes.
Partner learning supports product familiarisation, implementation readiness, customer onboarding and ongoing service. Access and assignments depend on your partner status and programme arrangements.
Product knowledge
Understand the portfolio and suitable use cases.
Project readiness
Prepare for planning, implementation and handover.
Customer success
Support onboarding and guide customers to the right help.
Ongoing development
Build knowledge through available sessions and resources.
HELP CENTRE
Frequently asked
questions.
Need access or help choosing a pathway? Start here.
Contact Luchismart ↗Who is Luchismart Academy for?
The academy is designed for Luchismart customers, property and facility teams, installers, system integrators, resellers and implementation partners. Specific course access may depend on the learner's account and programme.
How do I access the courses?
Use the learning portal link to sign in or follow the registration process shown in the portal. If access is restricted or you cannot find an assigned course, contact your Luchismart administrator or support contact.
Is customer training free?
The intended programme includes free product learning for customers. Any advanced certification fees, eligibility requirements and enrolment instructions will be stated separately when those programmes are launched.
Does completing a course make me a certified installer?
Not automatically. Formal certification, where offered, requires the published programme requirements and any necessary practical assessment and approval by Luchismart.
Can I become a Luchismart partner?
Businesses such as IT consultants, system integrators, access-control installers, networking professionals and technology resellers may apply, subject to the current partner programme requirements.
Open partner portal ↗What if I need help with a live deployment?
Use the established Luchismart support channels for deployment-specific issues. Provide the product or project context, the observed behaviour, relevant timestamps and troubleshooting already performed. Do not share passwords or sensitive access credentials in training submissions.
Open helpdesk ↗ YOUR NEXT STEP STARTS HERE
Ready to build your
Luchismart expertise?
Sign in to your learning portal or explore the partner network to get started.