Privacy Policy

Privacy Policy for Luchi Technology Ltd
At Luchi Technology Ltd, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information across all our platforms, including our mobile applications, website (www.luchismart.com), and cloud-based access control solution. By accessing our services, you consent to the terms outlined in this Privacy Policy.
  • 1. Information We Collect:
    • 1.1. Personal Information: When you interact with our services, we may collect personal information such as your name, email address, phone number, billing address, and payment information.
    • 1.2. Device Information: We may collect information about the device you use to access our services, including device type, operating system, unique device identifiers, and IP address.
    • 1.3. Usage Information: We gather data about how you interact with our services, including the features you use, the pages you visit, and the actions you take.
    • 1.4. Location Information: With your consent, we may collect and process information about your location using GPS, Wi-Fi, or other similar technologies.
    • 1.5. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience, analyze trends, and personalize content. You can manage your cookie preferences through your browser settings.
  • 2. How We Use Your Information:
    • 2.1. Providing Services: We use your information to deliver, maintain, and improve our services, including processing transactions, providing customer support, and personalizing your experience.
    • 2.2. Communication: We may use your contact information to send you updates, newsletters, promotional materials, and important notices related to our services. You can opt-out of marketing communications at any time.
    • 2.3. Analytics: We analyze usage data to understand how our services are used, diagnose technical issues, and improve performance.
    • 2.4. Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our policies.
  • 3. How We Share Your Information:
    • 3.1. Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, hosting providers, and analytics partners.
    • 3.2. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
    • 3.3. Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
    • 3.4. With Your Consent: We may share your information with third parties for other purposes with your consent.
  • 4. Data Security:
    • 4.1. Security Measures: We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
    • 4.2. Data Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
  • 5. Your Choices and Rights:
    • 5.1. Access and Correction: You have the right to access and update your personal information. You can review and edit your account information through your account settings.
    • 5.2. Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
    • 5.3. Withdraw Consent: You can withdraw your consent for the collection and processing of your information at any time.
    • 5.4. Deletion: You can request the deletion of your personal information, subject to certain exceptions.
  • 6. Children's Privacy:
  • Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe that a child has provided us with personal information without parental consent, please contact us, and we will take appropriate action.
  • 7. Changes to this Privacy Policy:
  • We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy on our website. Your continued use of our services after the changes are made constitutes acceptance of the updated Privacy Policy.
  • 8. Contact Us:
  • If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at support@luchismart.com.
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